FAQs - VeryPepe

Frequently Asked Questions

ORDERS & PAYMENTS

How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account at verypepeshop.com.

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other select payment options. All transactions are secure.

Can I modify or cancel my order?
Changes may be possible if your order hasn’t been processed. Contact our team immediately via the Help Center at verypepeshop.com.

SHIPPING & DELIVERY

What are the delivery options?
We offer standard and express shipping. Delivery times vary by location. For details, visit verypepeshop.com.

Do you ship internationally?
Yes! Check verypepeshop.com for a list of available countries and fees.

My order hasn’t arrived. What should I do?
Track your package via the link in your dispatch email. If issues persist, reach out through our Help Center.

RETURNS & EXCHANGES

What’s your return policy?
Items can be returned within 30 days if unused and in original packaging. Start your return at verypepeshop.com.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.

Can I exchange an item?
Exchanges depend on stock availability. Initiate a return and place a new order at verypepeshop.com.

PRODUCT & SIZING

How do I choose the right size?
Refer to our size guides on product pages at verypepeshop.com.

Are your products sustainable?
We’re committed to ethical practices. Learn more about our initiatives on our website.

TECHNICAL ISSUES

The website isn’t working. What now?
Clear your browser cache or try accessing verypepeshop.com later. If problems continue, let us know.

I can’t log into my account.
Reset your password or contact our support team via the Help Center.